Ground Control Suspension Systems is committed to maintaining the privacy of our customers
in the electronic environment. Ground Control Suspension Systems does not currently share
any personal information of its customers, such as name, address, telephone
number or email address with any third parties.
- What information does Ground Control Suspension Systems collect from
- Where do we collect information from you and how
do we use it?
- With whom do we share your information?
- How can you update or correct your Personally Identifiable
- What security precautions are in place to
protect against the loss, misuse, or alteration of your information?
- A special note about children's privacy
- Ground Control Suspension Systems use of "cookies"
- You should carefully review privacy policies
of any third party sites accessible from Ground Control Suspension Systems
- Contacting Ground Control Suspension Systems about privacy questions
- What information does
Ground Control Suspension Systems collect from you?
In order to better provide you with numerous products and services,
Ground Control Suspension Systems collects two types of information about its visitors:
Personally Identifiable Information and Non-Personally Identifiable
Information. Our primary goal in collecting information from you is
to provide you with a smooth, efficient, and customized experience while
using our site. Any information you provide to us at this site when
you establish or update an account, shop online or request information
(i.e. name, address, e-mail address and telephone number) is maintained
in the strictest confidence. Ground Control Suspension Systems does not share this information
with any third parties. This information is used to enable Ground Control Suspension Systems
to deliver services to you.
Personally Identifiable Information
This refers to information that lets us know the specifics of who
you are. Personal information is requested when you order a product
or service, enter contests or sweepstakes, fill out surveys, and send
us feedback. For example, this information might include your name,
billing address, shipping address, telephone number, e-mail address,
credit card or other payment information, and product details. With
this information, Ground Control Suspension Systems can fill your orders and better provide
you with personalized services. Again, Ground Control Suspension Systems does not share
this information with any third parties.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific
individual. We gather certain information about you based upon where
you shop on our site in several ways. This information is compiled
and analyzed on both a personal and an aggregated basis. For example,
this information may include the Web site's Uniform Resource Locator
("URL") that you just came from, which URL you next go to, what browser
you are using, and your Internet Protocol ("IP") address. A URL is
the global address of documents and other resources on the World Wide
Web. An IP address is an identifier for a computer or device on a
Transmission Control Protocol/Internet Protocol ("TCP/IP") network,
such as the World Wide Web. Networks like the Web use the TCP/IP protocol
to route information based on the IP address of the destination. In
other words, an IP address is a number that is automatically assigned
to your computer whenever you are surfing the web, allowing web servers
to locate and identify your computer. Computers require IP addresses
in order for users to communicate on the Internet, browse and shop.
- Where do we collect information
from you and how do we use it?
Our primary goal in collecting personal information is to provide Ground Control Suspension Systems's
visitors with a superior customized online experience. We use the customer
contact information to fill orders, contact purchasers to inform them
of their order status, to send promotional information, to enhance the
operation of our site and administer our systems.
We gather information in the following ways:
We collect IP addresses for the purposes of system administration,
to gather broad demographic information, to enable ads to be served
on our site, to report Non-Personally Identifiable Information to
our advertisers, and to monitor the level of activity on our site.
We collect information from visitors to our site regarding the URLs
they came from, domain types (e.g., .com or .org), their IP addresses,
the date and time of their visit or order, the number of visits and
orders, the number of visits per browsing session, the server type,
the operating system and browser type used to come to the site, the
country, state and telephone area code where their servers are located,
the pages and page titles of our site that visitors viewed during
their visit, whether the visitor's computer is enabled for Java or
cookies, browser language, applications and plug-ins, and any search
terms entered on our site.
When you order from us, we collect personally identifiable information
from you. If you order one of our products or services, we will collect
and maintain your name, e-mail address, billing address, shipping
address, telephone number, product selections, credit card or other
payment information, order number, referring URL, IP address, page
you bought from and a password. We collect this, and other information,
as disclosed in this Policy, in order to fill your order, to communicate
with you about your order and to send you promotional materials. Before
confirming your order, you will have the opportunity to review the
product order form and make changes and additions to the information
it contained and these changes will be automatically kept for future
Online Surveys and Polling
In order to improve our services to you, we ask some of our customers
to voluntarily complete surveys, which may be collected by an independent
third party. Individual survey answers are confidential, although
Non-Personally Identifiable Information is collected and disclosed
to third parties. If you do not wish to participate in a survey, simply
decline to participate when asked.
Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for contact
information such as your name, address and e-mail address in order
to administer the contest, to send you promotional e-mails, notify
winners and make the winners' list publicly available pursuant to
certain states' laws. Your consent to such promotional use and disclosure
of this information as a condition of your participation. As a condition
of receiving any prize, you will be required to submit an Affidavit
of Eligibility, for us to ensure that you are eligible to receive
the prize according to the Contest Rules.
Newsletters & Promotional E-mails
We may offer free newsletters, but you will always have an opportunity
to remove yourself from our mailing lists..
If you contact Ground Control Suspension Systems or our customer service representatives
by telephone, e-mail or letter, we may keep a record of your correspondence
or comments. If you report a problem with our site, we may collect
such information in a file specific to you. If you contact us through
our feedback area or by calling one of our customer service representatives,
we may ask for your name, e-mail address and order information in
order to send you a reply. If other users or third parties send us
correspondence about your activities or purchases on our site, we
may keep the information in a file specific to you.
We also track customers' traffic patterns throughout their online
session, including which pages, information and advertisements a customer
views while using the site and what items they place in their basket
or purchase. We use your IP address to diagnose problems with our
servers, software, to administer our site and to gather demographic
are and how they are used, click
- With whom do we share
Any information you provide to us at this site when you establish or
update an account, shop online or request information (i.e. name, address,
e-mail address and telephone number) is maintained in the strictest
confidence. Ground Control Suspension Systems does not share this information with any third
parties. This information is used to enable Ground Control Suspension Systems to deliver
services to you.
- How can you update or correct
your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal
information that you have provided to us. During the online ordering
process you can review, change, or delete the information that you have
submitted. You may change any of your personal information in your account
online at any time. We encourage you to promptly update your information
if it changes. You may ask to have the information on your account deleted
or removed; however, because we keep track of past purchases, you cannot
delete information associated with past purchases. Also, as a security
measure we "back up" the data stored on our systems, and such prior
information cannot be completely removed from our databases. As a result,
you should not expect that all of your Personally Identifiable Information
will be completely removed from our backed-up databases.
- What security precautions
are in place to protect against the loss, misuse, or alteration of your
In order to most efficiently serve you, credit card transactions and
order fulfillment are handled by established third party banking, processing
agents and distribution institutions. They receive the information needed
to verify and authorize your credit card or other payment information
and to process and ship your order. For more information about our site
security policy, click
When you access your account information, the information is kept
on a secure server. All of the customer data we collect is protected
against unauthorized access by physical security means.
- A special note about
You must be at least 18 years old to have our permission to use this
site. Our policy is that we do not knowingly collect, use or disclose
Personally Identifiable Information about visitors under 18 years of
age. If you are the parent or guardian of a minor under 18 years of
age and believe that they have disclosed personally identifiable information
to us, please contact us at Ground Control Suspension Systems so that we may delete the
- Ground Control Suspension Systems use of "cookies."
Cookies are bits of information that your browser maintains to help
a server (such as our website) communicate with you. To use the Ground Control Suspension Systems
website, you must have cookies enabled in your browser in order to use
The cookies placed on your machine are used soley to protect the integrity
of your shopping cart, and they are removed as soon as you close your
We do this partly as a convenience for you, so that when you place your
order, your billing information is filled in for you automatically.
But we also need cookies, in case you leave our site and return, so
that we can recognize and match your login and shopping information
with your session on the Internet.
Ground Control Suspension Systems collects and analyzes data about how visitors use this
website, but we do not use this information to identify or contact individual
users, nor do we supply any data that could identify individual users
to a third party. We use this data only to improve our site and our
services. We do nothing with this information, other than analyze it
in aggregate, or diagnose occasional problems.
Although there are firms that track Internet users via cookies, we do
not buy, sell, exchange, or offer this information to them. Nor do we
use any such information on our own site.
- You should carefully
review privacy policies of any third party sites accessible from Ground Control Suspension Systems
This website may contain links to other Internet sites. These Internet
sites are independent from this website and Ground Control Suspension Systems does not make
any representations or warranties in respect of such internet sites.
Ground Control Suspension Systems has no control over the contents of such other Internet
sites and the provision of the link does not constitute an endorsement
by Ground Control Suspension Systems.
- Contacting Ground Control Suspension Systems
about privacy questions or concerns
this site, or your dealings with this site, please contact Ground Control Suspension Systems
by e-mail at Donovan@ground-control.com.
If Ground Control Suspension Systems makes changes to any terms or conditions of the Privacy
Policy, the changes will be posted in this document so that you will
always know what information we gather, how we might use that information
and to whom we will disclose it. We may change, modify, add or remove
portions of this Policy at any time, and any changes will become effective
immediately upon being posted unless we tell you otherwise.